PRIVACY POLICY
Last updated March
10, 2024
This privacy notice for
VWave LLC
("we,"
"us," or "our"), describes how and why we might collect, store,
use, and/or share ("process"
) your information when you use
our services ("Services"), such as when
you:
- Download and use our mobile application
(
VWave)
,
or any
other
application
of ours
that
links to
this
privacy
notice
- Engage with us in other related
ways, including any sales, marketing, or events
Questions or
concerns? Reading this privacy notice will help you
understand your privacy rights and choices. If you do not agree with our
policies and practices, please do not use our Services. If you still
have any questions or concerns, please contact us at hello@getvwave.com
.
SUMMARY OF KEY
POINTS
This summary provides key points from
our privacy notice, but you can find out more details about any
of these topics by clicking the link following each key point or
by using our table of
contents below to find
the section you are looking for.
What personal information do we
process? When you visit, use, or navigate our Services, we may
process personal information depending on how you interact with us and the
Services, the choices you make, and the products and features you use. Learn
more about personal
information you disclose to us.
Do we process any sensitive personal
information?
We do not process sensitive personal
information.
Do we receive any information from third
parties?
We do not receive any information from third
parties.
How do we process your
information? We process your information to provide, improve,
and administer our Services, communicate with you, for security and fraud
prevention, and to comply with law. We may also process your information for
other purposes with your consent. We process your information only when we have
a valid legal reason to do so. Learn more about how we process your
information.
How do we keep your information
safe? We have organizational
and technical processes and
procedures in place to protect your personal information. However, no electronic
transmission over the internet or information storage technology can be
guaranteed to be 100% secure, so we cannot promise or guarantee that hackers,
cybercriminals, or other unauthorized third parties will not be able
to defeat our security and improperly collect, access, steal, or modify your
information. Learn more about how
we keep your information safe.
What are your rights? Depending
on where you are located geographically, the applicable privacy law may mean you
have certain rights regarding your personal information. Learn more
about your privacy
rights.
How do you exercise your rights?
The easiest way to exercise your rights is by
submitting a data subject access
request
, or by contacting us. We will consider and
act upon any request in accordance with applicable data protection laws.
TABLE OF
CONTENTS
1. WHAT
INFORMATION DO WE
COLLECT?
Personal information
you disclose to us
In
Short:Â We
collect personal information
that you provide to
us.
We collect personal information that you
voluntarily provide to us when you
register on the Services,Â
express an
interest in obtaining information about us or our products and
Services, when you participate in activities on the Services, or
otherwise when you contact us.
Personal Information Provided by
You. The personal information that we collect depends
on the context of your interactions with us and the Services, the
choices you make, and the products and features you use. The personal
information we collect may include the following:
Sensitive Information.
We do not process sensitive information.
Payment Data. We may
collect data necessary to process your payment if you make purchases,
such as your payment instrument number, and the security code associated
with your payment instrument. All payment data is stored by
PAYPAL
.
You may find their privacy notice link(s)
here:
https://www.paypal.com/ng/webapps/mpp/ua/privacy-full
.
Social Media Login
Data. We may provide you with the option to register
with us using your existing social media account details, like your
Facebook, Twitter, or other social media account. If you choose to
register in this way, we will collect the information described in the
section called "HOW DO WE
HANDLE YOUR SOCIAL
LOGINS?
" below.
Application Data. If you use our
application(s), we also may collect the following information if you choose to
provide us with access or permission:
- Mobile Device Access. We
may request access or permission to certain features from your
mobile device, including your mobile device's
camera, and other features. If
you wish to change our access or permissions, you may do so in
your device's settings.
- Mobile Device Data. We
automatically collect device information (such as your mobile
device ID, model, and manufacturer), operating system, version
information and system configuration information, device and
application identification numbers, browser type and version,
hardware model Internet service provider and/or mobile carrier,
and Internet Protocol (IP) address (or proxy server). If you are
using our application(s), we may also collect information about
the phone network associated with your mobile device, your
mobile device’s operating system or platform, the type of mobile
device you use, your mobile device’s unique device ID, and
information about the features of our application(s) you
accessed.
- Push Notifications. We
may request to send you push notifications regarding your
account or certain features of the application(s). If you wish
to opt out from receiving these types of communications, you may
turn them off in your device's settings.
This information is primarily needed to
maintain the security and operation of our application(s), for
troubleshooting, and for our internal analytics and reporting
purposes.
All personal information that you
provide to us must be true, complete, and accurate, and you must
notify us of any changes to such personal
information.
Information
automatically collected
In
Short:Â Some
information — such as
your Internet Protocol
(IP) address and/or
browser and device
characteristics — is
collected automatically
when you visit our
Services.
We automatically collect certain
information when you visit, use, or navigate the Services. This
information does not reveal your specific identity (like your
name or contact information) but may include device and usage
information, such as your IP address, browser and device
characteristics, operating system, language preferences,
referring URLs, device name, country, location, information
about how and when you use our Services, and other technical
information. This information is primarily needed to maintain
the security and operation of our Services, and for our internal
analytics and reporting purposes.
The information we collect
includes:
- Device
Data. We collect device data such
as information about your computer, phone,
tablet, or other device you use to access the
Services. Depending on the device used, this
device data may include information such as your
IP address (or proxy server), device and
application identification numbers, location,
browser type, hardware model, Internet service
provider and/or mobile carrier, operating
system, and system configuration
information.
2.
HOW DO WE
PROCESS YOUR
INFORMATION?
In
Short:Â We
process
your
information
to
provide,
improve,
and
administer
our
Services,
communicate
with
you, for
security
and
fraud
prevention,
and to
comply
with
law. We
may also
process
your
information
for
other
purposes
with
your
consent.
We process
your personal information for a variety
of reasons, depending on how you
interact with our Services,
including:
- To
facilitate account creation and
authentication and otherwise
manage user
accounts. We may
process your information so you can
create and log in to your account, as
well as keep your account in working
order.
-
To
request
feedback. We
may
process
your
information
when
necessary
to
request
feedback
and
to
contact
you
about
your
use
of
our
Services.
-
To
protect
our
Services.
We
may
process
your
information
as
part
of
our
efforts
to
keep
our
Services
safe
and
secure,
including
fraud
monitoring
and
prevention.
-
To
save
or
protect
an
individual's
vital
interest.
We
may
process
your
information
when
necessary
to
save
or
protect
an
individual’s
vital
interest,
such
as
to
prevent
harm.
3.
WHAT
LEGAL
BASES
DO
WE
RELY
ON
TO
PROCESS
YOUR
INFORMATION?
In
Short:Â We
only
process
your
personal
information
when
we
believe
it
is
necessary
and
we
have
a
valid
legal
reason
(i.e.
,
legal
basis)
to
do
so
under
applicable
law,
like
with
your
consent,
to
comply
with
laws,
to
provide
you
with
services
to
enter
into
or
fulfill
our
contractual
obligations,
to
protect
your
rights,
or
to
fulfill
our
legitimate
business
interests.
If
you
are
located
in
the
EU
or
UK,
this
section
applies
to
you.
The
General
Data
Protection
Regulation
(GDPR)
and
UK
GDPR
require
us
to
explain
the
valid
legal
bases
we
rely
on
in
order
to
process
your
personal
information.
As
such,
we
may
rely
on
the
following
legal
bases
to
process
your
personal
information:
-
Consent. We
may
process
your
information
if
you
have
given
us
permission
(i.e.
,
consent)
to
use
your
personal
information
for
a
specific
purpose.
You
can
withdraw
your
consent
at
any
time.
Learn
more
about withdrawing
your
consent.
-
Legitimate
Interests.
We
may
process
your
information
when
we
believe
it
is
reasonably
necessary
to
achieve
our
legitimate
business
interests
and
those
interests
do
not
outweigh
your
interests
and
fundamental
rights
and
freedoms.
For
example,
we
may
process
your
personal
information
for
some
of
the
purposes
described
in
order
to:
-
Diagnose
problems
and/or
prevent
fraudulent
activities
-
Understand
how
our
users
use
our
products
and
services
so
we
can
improve
user
experience
-
Legal
Obligations.
We
may
process
your
information
where
we
believe
it
is
necessary
for
compliance
with
our
legal
obligations,
such
as
to
cooperate
with
a
law
enforcement
body
or
regulatory
agency,
exercise
or
defend
our
legal
rights,
or
disclose
your
information
as
evidence
in
litigation
in
which
we
are
involved.
-
Vital
Interests.
We
may
process
your
information
where
we
believe
it
is
necessary
to
protect
your
vital
interests
or
the
vital
interests
of
a
third
party,
such
as
situations
involving
potential
threats
to
the
safety
of
any
person.
If
you
are
located
in
Canada,
this
section
applies
to
you.
We
may
process
your
information
if
you
have
given
us
specific
permission
(i.e.
,
express
consent)
to
use
your
personal
information
for
a
specific
purpose,
or
in
situations
where
your
permission
can
be
inferred
(i.e.
,
implied
consent).
You
can withdraw
your
consent at
any
time.
In
some
exceptional
cases,
we
may
be
legally
permitted
under
applicable
law
to
process
your
information
without
your
consent,
including,
for
example:
-
If
collection
is
clearly
in
the
interests
of
an
individual
and
consent
cannot
be
obtained
in
a
timely
way
-
For
investigations
and
fraud
detection
and
prevention
-
For
business
transactions
provided
certain
conditions
are
met
-
If
it
is
contained
in
a
witness
statement
and
the
collection
is
necessary
to
assess,
process,
or
settle
an
insurance
claim
-
For
identifying
injured,
ill,
or
deceased
persons
and
communicating
with
next
of
kin
-
If
we
have
reasonable
grounds
to
believe
an
individual
has
been,
is,
or
may
be
victim
of
financial
abuse
-
If
it
is
reasonable
to
expect
collection
and
use
with
consent
would
compromise
the
availability
or
the
accuracy
of
the
information
and
the
collection
is
reasonable
for
purposes
related
to
investigating
a
breach
of
an
agreement
or
a
contravention
of
the
laws
of
Canada
or
a
province
-
If
disclosure
is
required
to
comply
with
a
subpoena,
warrant,
court
order,
or
rules
of
the
court
relating
to
the
production
of
records
-
If
it
was
produced
by
an
individual
in
the
course
of
their
employment,
business,
or
profession
and
the
collection
is
consistent
with
the
purposes
for
which
the
information
was
produced
-
If
the
collection
is
solely
for
journalistic,
artistic,
or
literary
purposes
-
If
the
information
is
publicly
available
and
is
specified
by
the
regulations
4.
WHEN
AND
WITH
WHOM
DO
WE
SHARE
YOUR
PERSONAL
INFORMATION?
In
Short:Â We
may
share
information
in
specific
situations
described
in
this
section
and/or
with
the
following
third
parties.Â
We
may
need
to
share
your
personal
information
in
the
following
situations:
-
Business
Transfers.
We
may
share
or
transfer
your
information
in
connection
with,
or
during
negotiations
of,
any
merger,
sale
of
company
assets,
financing,
or
acquisition
of
all
or
a
portion
of
our
business
to
another
company.
Â
5.
HOW
DO
WE
HANDLE
YOUR
SOCIAL
LOGINS?
In
Short:Â If
you
choose
to
register
or
log
in
to
our
Services
using
a
social
media
account,
we
may
have
access
to
certain
information
about
you.
Our
Services
offer
you
the
ability
to
register
and
log
in
using
your
third-party
social
media
account
details
(like
your
Facebook
or
Twitter
logins).
Where
you
choose
to
do
this,
we
will
receive
certain
profile
information
about
you
from
your
social
media
provider.
The
profile
information
we
receive
may
vary
depending
on
the
social
media
provider
concerned,
but
will
often
include
your
name,
email
address,
friends
list,
and
profile
picture,
as
well
as
other
information
you
choose
to
make
public
on
such
a
social
media
platform.
We
will
use
the
information
we
receive
only
for
the
purposes
that
are
described
in
this
privacy
notice
or
that
are
otherwise
made
clear
to
you
on
the
relevant
Services.
Please
note
that
we
do
not
control,
and
are
not
responsible
for,
other
uses
of
your
personal
information
by
your
third-party
social
media
provider.
We
recommend
that
you
review
their
privacy
notice
to
understand
how
they
collect,
use,
and
share
your
personal
information,
and
how
you
can
set
your
privacy
preferences
on
their
sites
and
apps.
6.
HOW
LONG
DO
WE
KEEP
YOUR
INFORMATION?
In
Short:Â We
keep
your
information
for
as
long
as
necessary
to
fulfill
the
purposes
outlined
in
this
privacy
notice
unless
otherwise
required
by
law.
We
will
only
keep
your
personal
information
for
as
long
as
it
is
necessary
for
the
purposes
set
out
in
this
privacy
notice,
unless
a
longer
retention
period
is
required
or
permitted
by
law
(such
as
tax,
accounting,
or
other
legal
requirements).
No
purpose
in
this
notice
will
require
us
keeping
your
personal
information
for
longer
than
the
period
of
time
in
which
users
have
an
account
with
us
.
When
we
have
no
ongoing
legitimate
business
need
to
process
your
personal
information,
we
will
either
delete
or
anonymize
such
information,
or,
if
this
is
not
possible
(for
example,
because
your
personal
information
has
been
stored
in
backup
archives),
then
we
will
securely
store
your
personal
information
and
isolate
it
from
any
further
processing
until
deletion
is
possible.
7.
HOW
DO
WE
KEEP
YOUR
INFORMATION
SAFE?
In
Short:Â We
aim
to
protect
your
personal
information
through
a
system
of
organizational
and
technical
security
measures.
We
have
implemented
appropriate
and
reasonable
technical
and
organizational
security
measures
designed
to
protect
the
security
of
any
personal
information
we
process.
However,
despite
our
safeguards
and
efforts
to
secure
your
information,
no
electronic
transmission
over
the
Internet
or
information
storage
technology
can
be
guaranteed
to
be
100%
secure,
so
we
cannot
promise
or
guarantee
that
hackers,
cybercriminals,
or
other
unauthorized
third
parties
will
not
be
able
to
defeat
our
security
and
improperly
collect,
access,
steal,
or
modify
your
information.
Although
we
will
do
our
best
to
protect
your
personal
information,
transmission
of
personal
information
to
and
from
our
Services
is
at
your
own
risk.
You
should
only
access
the
Services
within
a
secure
environment.
8.
DO
WE
COLLECT
INFORMATION
FROM
MINORS?
In
Short:Â We
do
not
knowingly
collect
data
from
or
market
to
children
under
18
years
of
age
.
We
do
not
knowingly
solicit
data
from
or
market
to
children
under
18
years
of
age.
By
using
the
Services,
you
represent
that
you
are
at
least
18
or
that
you
are
the
parent
or
guardian
of
such
a
minor
and
consent
to
such
minor
dependent’s
use
of
the
Services.
If
we
learn
that
personal
information
from
users
less
than
18
years
of
age
has
been
collected,
we
will
deactivate
the
account
and
take
reasonable
measures
to
promptly
delete
such
data
from
our
records.
If
you
become
aware
of
any
data
we
may
have
collected
from
children
under
age
18,
please
contact
us
at
hello@getvwave.com
.
9.
WHAT
ARE
YOUR
PRIVACY
RIGHTS?
In
Short:Â
In
some
regions,
such
as
the
European
Economic
Area
(EEA),
United
Kingdom
(UK),
and
Canada
,
you
have
rights
that
allow
you
greater
access
to
and
control
over
your
personal
information.
 You
may
review,
change,
or
terminate
your
account
at
any
time.
In
some
regions
(like
the
EEA,
UK,
and
Canada
),
you
have
certain
rights
under
applicable
data
protection
laws.
These
may
include
the
right
(i)
to
request
access
and
obtain
a
copy
of
your
personal
information,
(ii)
to
request
rectification
or
erasure;
(iii)
to
restrict
the
processing
of
your
personal
information;
and
(iv)
if
applicable,
to
data
portability.
In
certain
circumstances,
you
may
also
have
the
right
to
object
to
the
processing
of
your
personal
information.
You
can
make
such
a
request
by
contacting
us
by
using
the
contact
details
provided
in
the
section
"
HOW
CAN
YOU
CONTACT
US
ABOUT
THIS
NOTICE?
"
below.
We
will
consider
and
act
upon
any
request
in
accordance
with
applicable
data
protection
laws.
Â
Withdrawing
your
consent:
If
we
are
relying
on
your
consent
to
process
your
personal
information,
which
may
be
express
and/or
implied
consent
depending
on
the
applicable
law,
you
have
the
right
to
withdraw
your
consent
at
any
time.
You
can
withdraw
your
consent
at
any
time
by
contacting
us
by
using
the
contact
details
provided
in
the
section
"
HOW
CAN
YOU
CONTACT
US
ABOUT
THIS
NOTICE?
"
below
or
updating
your
preferences
.
However,
please
note
that
this
will
not
affect
the
lawfulness
of
the
processing
before
its
withdrawal
nor,
when
applicable
law
allows,
will
it
affect
the
processing
of
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